Kindle Horror Stories: What is Your Story?
5Amazon Kindle is one fun gadget to play with if you are an e-book junkie and do not want to carry books with you for travel. But it is not a perfect device. So many Kindle owners have had issues with their devices. Many have had to deal with broken Kindle screens. Others have had battery or other hardware issues. Kindle horror stories are out there. Just a brief look at our Kindle repairs page would demonstrate that fact.
Unfortunately, not all cases can be dealt the same way by Amazon. That is probably why some praise Amazon for its Kindle support while others bash the company for being greedy and slow to respond. Here are some of the reactions by our readers to Amazon’s customer service and its overall performance. JD says:
Kindle customer service was fantastic when I called today. I was having problems with the screen after unpacking my 7-month old Kindle from a travel bag, and didn’t have high expectations after reading these posts. Instead of insisting that I had user-inflicted damage, the CSR told me it was covered under warranty and is sending a new unit tomorrow
Not everyone has had a positive experience with Amazon customer service as Walter claimed:
I spoke to Kindle customer service to day in reference to repairing my Amazon kindle unit. No help. Said I could send the unit in for repairs for $99.00 and they would send a replacement. But they are out of replacement units. I asked if they have any trade in for a new unit. I was to they do not.
Mike was critical about Amazon and not too happy about not being able to find spare parts for Kindle:
How come the screens are impossible to find online for purchase anywhere? i have a broken gen1 and a broken dx. Amazon wants too much for the repair so i have been waiting for over six months now for for amazon to start having to address the problem differently or for parts to be sold cheaper etc. there doesn’t see to be any progress being made.
So what’s your Kindle horror story? How have you been treated by Amazon’s customer service? Please share your stories and videos below.
